Certified Pega Business Architect (PCBA) v8.7 — Question 6

How do you guide users through an application form without requiring user training?

Answer options

• A. Add an instruction to the assignment.
• B. Add an optional action to the case to explain the task.
• C. Add the corresponding step to an appropriate stage.
• D. Send a notification to the assigned user.

Correct answer: C

Explanation

The correct answer, C, emphasizes the importance of integrating guidance directly into the workflow at the appropriate stage, making it readily accessible to users. Options A, B, and D do not provide a systematic approach to guiding users through the form, as they either add instructions or notifications that may not be as effective as embedding steps within the application process.