Certified Pega System Architect v7.2 — Question 33

You need to configure a case type to send a confirmation for change-of-address requests. The confirmation is sent to customers as an email, text message, and letter.
Which two options ensure that the content of the confirmation is the same for all three correspondence types? (Choose two.)

Answer options

• A. Create one correspondence rule containing the confirmation, then circumstance the correspondence rule for each correspondence type.
• B. Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference another correspondence rule that contains the confirmation.
• C. Create one correspondence rule containing the confirmation. Configure the correspondence rule to support all three correspondence types.
• D. Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference a paragraph rule that contains the

Correct answer: A, B

Explanation

Option A is correct as it allows for one rule to be customized for different correspondence types, ensuring uniformity. Option B is also correct because it allows each correspondence type to reference a singular confirmation rule, maintaining consistency. Options C and D do not ensure the same content across all correspondence types, as C only addresses one rule without customization and D separates the content across different rules.