Certified Pega System Architect v7.2 — Question 31

In a purchase application, you allow customers to create purchase requests. Each purchase request contains a list of line items. Each line item holds the product identifier, quantity, and price. If a product is not in stock the application creates a purchase order. The purchase order is processed by the purchasing team.
Which two entities would you model as case types? (Choose two.)

Answer options

• A. Customer
• B. Purchase order
• C. Purchase request
• D. Line item

Correct answer: A, B

Explanation

The correct answer includes 'Customer' and 'Purchase order' as they represent entities that involve ongoing processes and interactions in the application. 'Purchase request' and 'Line item' are more transactional and do not encompass the full case management lifecycle, making them less suitable as case types.