Certified Pega System Architect v23 — Question 5

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?

Answer options

• A. Create a new report on the Data landing page.
• B. Add a report widget to a portal on the Explore data landing page.
• C. Add a new portal on the Channels landing page.
• D. Create a new Insight on the Explore data landing page.

Correct answer: B

Explanation

The correct answer is B because adding a report widget to a portal on the Explore data landing page allows for an interactive visualization that can effectively display the status of Customer Support Request cases. Option A is incorrect as a simple report does not provide the visual tracking needed. Option C does not facilitate visualization and option D focuses on Insights, which are not as suitable for tracking case statuses in this context.