Certified Pega System Architect v23 — Question 4

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to the manager of an employee.
To meet this requirement, you design a case with a ______________.

Answer options

• A. stage to route requests to the manager
• B. process that routes to the manager
• C. step that routes to the manager
• D. change stage step to allow the employee to route to the manager

Correct answer: B

Explanation

The correct answer is B because a process can effectively manage the workflow of routing purchase requests to the appropriate manager. Options A and C suggest stages and steps, which are not as comprehensive as a process for managing the overall routing. Option D incorrectly implies that an employee would have the authority to route requests, which does not align with the requirement.