Oracle Financials Cloud: General Ledger 2017 Implementation Essentials — Question 26

A Billing Specialist has created and completed an invoice for $100 USD for Customer A. The Specialist prints the invoice and realizes that the invoice should have been created for Customer B. The accounting for the transaction for Customer A is posted to the General Ledger.
How can this be corrected?

Answer options

• A. Create an adjustment for the entire amount and create a negative adjustment for Customer B.
• B. Create an on-account credit memo for $100 USD for the invoice and enter a new invoice for Customer B.
• C. Change the status of the invoice to Incomplete and enter a new invoice for Customer B.
• D. Navigate to the credit transaction link in the Billing work area, credit the entire amount, and enter a new invoice for Customer B.

Correct answer: A

Explanation

The correct answer is A because creating an adjustment for the entire amount and a negative adjustment for Customer B effectively reverses the error and ensures that both customers' accounts are accurately reflected. Option B, while seeming plausible, does not directly address the need to credit Customer A's account fully. Option C is incorrect as changing the status to Incomplete does not resolve the posting in the General Ledger. Option D, although it suggests crediting the amount, lacks the necessary adjustments for Customer B.