Oracle Field Service Cloud Service 2016 Implementation Specialist — Question 38

Your company wants to revise an existing sales order in Order Management Cloud to compensate the downstream legacy fulfillment system that does not allow any update to the already interfaced fulfillment lines.
What type of compensation pattern rule would you need to define for the orchestration process fulfillment step?

Answer options

• A. Define one rule of type CREATE.
• B. Define one rule of type UPDATE.
• C. Define two rules: one of type CANCEL and another of type CREATE.
• D. Define one rule of type CANCEL_CREATE.

Correct answer: C

Explanation

The correct answer is C because to properly compensate for the inability to update interfaced fulfillment lines, you need to cancel the existing lines and then create new ones. The other options do not address the requirement to cancel the existing lines before creating new ones, making them insufficient for this scenario.