Oracle Field Service Cloud Service 2016 Implementation Specialist — Question 29

The customer service representative in your company has received a request from a customer for appending additional quantity to an original sales order that has already been released to the warehouse. The sales order quantity revision has resulted in a new shipment line with the statue "Ready to Release."
What action would you take to ship the new line by merging it with the original shipment?

Answer options

• A. Run the process Create Shipments with the parameter Append Shipment set to Yes.
• B. Perform Pick Release by selecting the Append Shipment check box.
• C. Manually append the new line to the shipment.
• D. Run the process Create Shipments with the parameter Create Shipment set to Yes.

Correct answer: C

Explanation

The correct action is to manually append the new line to the shipment since it allows for precise control over how the new quantity is integrated with the existing order. The other options either involve automated processes that do not provide the same level of specificity or are not applicable to merging shipment lines directly.