NetApp Certified Data Administrator (NCDA) – BlueXP — Question 19

An ONTAP cluster is installed at a secure site. The array has no access to the Internet but is managed 24/7 by onsite engineers. The customer requires that when hardware failures occur, the failures are reported to the NetApp Support team as quickly as possible.
In this scenario, which two tasks should be performed during the project hand-off procedure to satisfy the customer's requirement? (Choose two.)

Answer options

• A. Ensure that Active IQ Config Advisor is installed.
• B. Ensure that the onsite engineers receive EMS alerts when hardware issues occur.
• C. Educate the onsite engineers about invoking the AutoSupport tool from ONTAP System Manager.
• D. Educate the onsite engineer about how to manually log support calls.

Correct answer: B, C

Explanation

Option B is correct because receiving EMS alerts will immediately notify onsite engineers of hardware issues as they arise. Option C is also correct since educating engineers on how to invoke the AutoSupport tool allows them to report issues proactively. Options A and D do not directly address the immediate reporting requirement; A focuses on installation, while D is about manual support calls, which may not be as timely.