Microsoft Power Platform Fundamentals — Question 244

A company plans to implement customer engagement apps in Dynamics 365 Customer Service.

The company plans to deploy a portal that connects to Customer Service. Customers must be able to log in and access details about open cases.

You need to identify the Microsoft Power Platform capability that provides the required functionality.

Which solution should you use?

Answer options

• A. Canvas app
• B. Model-driven app
• C. Power Pages site

Correct answer: C

Explanation

The correct answer is C, Power Pages site, as it is specifically designed for creating external-facing web portals that allow users to log in and access information. Options A and B, Canvas app and Model-driven app, are suited for different user interfaces and experiences and do not provide the same external access capabilities required for this scenario.