Microsoft Power Platform Fundamentals — Question 243

A company has an online store to sell toys. The volume of order tracking requests has increased.

You need to allow customers to use an interactive interface on the website to request order tracking information. Which technology should you use?

Answer options

• A. Power Automate flows
• B. Power BI
• C. Customer Service Insights
• D. Copilot Studio copilots

Correct answer: D

Explanation

The correct answer is D, as Copilot Studio copilots can enhance user interaction by enabling customers to request order tracking information through an interactive interface. Options A, B, and C do not provide the same level of interactivity or customer engagement required for this specific need.