Microsoft 365 Fundamentals — Question 5

You use Microsoft Business Products.
When you try to create a support request, you receive the following message:
You don't have permission to access this page or perform this action.
You need to determine the cause of the error message.
What is the cause?

Answer options

• A. Your password is expired
• B. Your account is disabled
• C. Your company does not have Premier support
• D. Your account is not a member of the global admin role

Correct answer: D

Explanation

The correct answer is D because only accounts with the global admin role have the permissions necessary to create support requests. Option A is incorrect as an expired password would typically not directly cause this specific message. Option B is also wrong since a disabled account would not allow logging in at all. Option C is not relevant since having Premier support is not a requirement for creating support requests.