Microsoft 365 Fundamentals — Question 393

You are using Microsoft 365 services with a Cloud Services Provider (CSP).

The CSP informs you that the monthly uptime of your Microsoft 365 services for the previous month was 97%.

You need to determine the service credit that you should receive from Microsoft.

Which service credit percentage should you receive?

Answer options

• A. 0%
• B. 25%
• C. 50%
• D. 100%

Correct answer: C

Explanation

According to Microsoft’s service level agreements, a monthly uptime of 97% typically qualifies for a service credit of 50%. Options A, B, and D do not align with the service credit structure based on the given uptime percentage.