Troubleshooting Microsoft Teams — Question 8

A user sets up a Microsoft Teams meeting on a device that runs macOS.
The user reports that they are disconnected from calls and meetings when they start sharing content.
You need to export the media logs to investigate the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE:
Each correct selection is worth one point.

Answer options

• A. Review the ~/Library/Application Support/Microsoft/Teams/media-stack/*.blog log file.
• B. Turn on media logging and restart the Teams app.
• C. Review the ~/Library/Application Support/Microsoft/Teams/skylib/*.blog log file.
• D. Use the keyboard shortcut: Option + Command + Shift + 1 and review files at the location ~/Downloads.
• E. Review the ~/Library/Application Support/Microsoft/Teams/logs.txt log file.

Correct answer: A, B, C

Explanation

The correct actions include reviewing the media stack log and skylib log files, as they contain relevant media information for troubleshooting the disconnection issue. Turning on media logging is essential to capture the necessary data. The other options either do not pertain to media logging or do not provide the relevant logs needed for this specific problem.