Microsoft Teams Voice Engineer — Question 23

You port phone numbers from a legacy carrier to Microsoft Teams Phone to use with Microsoft Teams Calling Plans.
You attempt to assign a number to a resource account that will be used by an auto attendant, but the number does NOT appear on the list of available numbers.
You need to ensure that you can assign the number to the resource account.
What should you do?

Answer options

• A. Submit a request to convert the number from a user number to a service number.
• B. Order a new number from Microsoft.
• C. Run the Set-CsOnlineApplicationInstance cmdlet.
• D. Run the Set-CsTeamsUnassignedNumberTreatment cmdlet.

Correct answer: A

Explanation

The correct answer is A, as converting the number to a service number is necessary for it to be assigned to a resource account for use with an auto attendant. Option B is incorrect because ordering a new number does not resolve the issue with the existing number. Options C and D do not address the requirement to change the number type, making them irrelevant in this scenario.