Managing Microsoft Teams — Question 128

You have a Teams deployment.

You deploy the new Teams client to users.

The users report that a third-party Teams store app fails to load.

You need to identity the cause of the issue.

What should you do?

Answer options

• A. Enable Extended diagnostics data for the new Teams client.
• B. Run the Microsoft 365 network connectivity test tool.
• C. Run the Teams client in a browser and open the developer tools.
• D. Run sfc.exe as an administrator.

Correct answer: A

Explanation

Enabling Extended diagnostics data for the new Teams client allows you to gather detailed logs and insights regarding issues within the application, which can help pinpoint the problem with the third-party app. The other options, while useful for network testing or general troubleshooting, do not specifically provide the necessary diagnostics for the Teams client to identify the issue with the app.