Microsoft Dynamics 365 for Retail (legacy) — Question 22

You are unable to cancel a sales order.
What are three reasons why you CANNOT cancel the sales order? Each correct answer presents a complete solution.

Answer options

• A. The order has been partially picked.
• B. The order’s credit card payment has been authorized.
• C. The order has already been cancelled.
• D. The order has not been picked.
• E. The order has a credit card payment pending.

Correct answer: A, B, E

Explanation

You cannot cancel a sales order if it has been partially picked (A), as this indicates that the order is in the process of fulfillment. Additionally, if the order’s credit card payment has been authorized (B), it indicates a commitment to proceed with the transaction. Lastly, an order with a pending credit card payment (E) also cannot be canceled, as it is still awaiting finalization of the payment process. Options C and D do not present valid reasons for cancellation restrictions.