Microsoft Dynamics 365 for Retail (legacy) — Question 21

You need to close a case for a specific customer.
What status allows you to close a case?

Answer options

• A. Active
• B. Started
• C. In Process
• D. Open

Correct answer: C

Explanation

The correct answer is C, 'In Process', as this status indicates that the case is being actively worked on and can be closed once resolved. The other statuses, such as 'Active', 'Started', and 'Open', suggest that the case is still ongoing or not yet ready for closure.