Microsoft Dynamics 365 for Customer Service (legacy) — Question 2

Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys.
What should you do?

Answer options

• A. Modify Voice of the Customer survey themes.
• B. Configure system settings.
• C. Modify Microsoft Dynamics 365 themes.
• D. Update Voice of the Customer piped data.

Correct answer: D

Explanation

The correct answer is D because updating piped data allows for the integration of customized branding elements directly into the surveys. The other options, while related to themes and settings, do not specifically address the need for branding customization in the context of Voice of the Customer surveys.