Microsoft Dynamics 365 for Sales (legacy) — Question 4

Based on a conversation with a potential customer, you think there may be a Lead record for the customer in Microsoft Dynamics 365.
You need to find the disqualified lead so that you can review the activity history on the lead.
Where are two places you can find this information? Each correct answer presents a complete solution.

Answer options

• A. Disqualified Leads view
• B. Advanced Find
• C. Closed Leads view
• D. Leads Lookup view

Correct answer: B, C

Explanation

The correct answers, B (Advanced Find) and C (Closed Leads view), are appropriate because Advanced Find allows for customized searches that can include disqualified leads, while the Closed Leads view specifically shows leads that have been disqualified or converted. Option A is incorrect as it does not exist in the context of Microsoft Dynamics 365, and option D does not specifically filter for disqualified leads.