Microsoft Dynamics 365 Customization and Configuration (legacy) — Question 40

You are implementing a new business process.
The system must send a notification to the manager 24 hours after an opportunity is created based on the date of the next best action.
Which type of workflow should you implement?

Answer options

• A. synchronous workflow
• B. asynchronous workflow
• C. Microsoft Dynamics 365 dialogs
• D. business process flow (BPF)

Correct answer: B

Explanation

An asynchronous workflow is appropriate here because it allows tasks to be executed independently of the main process, enabling notifications to be sent after a specified delay. In contrast, a synchronous workflow would require immediate completion, and Microsoft Dynamics 365 dialogs and business process flows do not cater specifically to delayed notifications.