Microsoft Dynamics 365 Fundamentals (ERP) — Question 32

A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales.
Different processes are used for each type of order source.
You need to ensure that you can support each type of sale.
What should you recommend?

Answer options

• A. case management and loyalty programs
• B. a mobile app and online sales
• C. a retail store, an online store, and a call center
• D. a mobile app and a credit card gateway

Correct answer: C

Explanation

The correct answer is C, as it provides a comprehensive solution by incorporating a physical retail store, an online store, and a call center, thus supporting all sales channels. Options A, B, and D do not encompass all necessary sales methods and do not provide the same level of support for diverse order sources.