Microsoft Dynamics 365 Fundamentals (CRM) — Question 142

A company uses Dynamics 365 Sales with out-of-the-box forms.
Users must view logged phone calls and meetings for contacts.
Which feature includes phone calls and meetings?

Answer options

• A. Controls
• B. Attachments
• C. Contact information
• D. Timeline

Correct answer: D

Explanation

The correct answer is D, as the Timeline feature in Dynamics 365 Sales displays all activities related to a contact, including phone calls and meetings. Options A, B, and C do not provide a consolidated view of activities, as they focus on different aspects of contact management.