Microsoft Dynamics 365 Fundamentals (CRM) — Question 136

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard.

You need to describe how the dashboard can be personalized.

Which two personalization options can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. tile rearranging
• B. bookmarks
• C. filters
• D. sorting

Correct answer: B, C

Explanation

The correct answers, bookmarks and filters, allow users to save specific views and apply data restrictions, enhancing the dashboard's functionality. Tile rearranging and sorting, while useful, do not provide the same level of personalization as the ability to create bookmarks and apply filters.