Microsoft Dynamics 365 Fundamentals (CRM) — Question 135

A company wants an application that meets the following requirements:

• Display the latest news about the company.
• Recommend leads to sales team members.

You need to identify an application to meet the requirements.

What should you recommend?

Answer options

Correct answer: D

Explanation

The correct answer is D, Dynamics 365 Customer Insights - Journeys, as it is designed to analyze customer data and provide insights, including lead recommendations. Options A, B, and C focus more on sales, field service, and customer service functionalities but do not specifically cater to the requirement of displaying company news and recommending leads.