Microsoft Dynamics 365 Fundamentals (legacy) — Question 54

A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
What should you recommend?

Answer options

• A. Data Manager
• B. Customer Service Insights
• C. Relationship Analytics

Correct answer: B

Explanation

The correct answer is Customer Service Insights, as it specifically provides analytics related to customer support interactions, including call frequency and types. Data Manager and Relationship Analytics do not focus specifically on customer support call metrics, making them less suitable options for this requirement.