Microsoft Dynamics 365 Fundamentals (legacy) — Question 52

A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales.
Different processes are used for each type of order source.
You need to ensure that you can support each type of sale.
What should you recommend?

Answer options

• A. case management and loyalty programs
• B. a retail store, an online store, and a call center
• C. a mobile app and a credit card gateway
• D. a mobile app and online sales

Correct answer: B

Explanation

The correct answer is B because having a retail store, an online store, and a call center allows for comprehensive support across all sales channels. Options A, C, and D do not provide a full solution to support the physical and phone sales aspects, which are critical for this retailer's operations.