Microsoft Dynamics 365 Fundamentals — Question 32

This question requires that you evaluate the underlined test to determine if it is correct.
The Customer Service Hub app is available on desktop browser and on a mobile device. It can be used for managing cases and knowledge articles.
Review the underlined text. If it makes the statement correct, select "No change is needed". If the statement is incorrect, select the answer choice that makes the statement correct.

Answer options

• A. No change needed
• B. optimizes viewing for desktop browsers only
• C. is available on a desktop browser for case management, but not for managing knowledge articles
• D. does not provide the ability to add an activity to a case on a mobile device

Correct answer: A

Explanation

The correct answer is A because the statement accurately describes the capabilities of the Customer Service Hub app. Options B, C, and D incorrectly limit its functionality, suggesting it is only available on desktop or has restrictions that do not exist.