Microsoft Dynamics 365 + Power Platform Solution Architect (legacy) — Question 21

A company is implementing Dynamics 365 Sales.
The company has an internal system for tracking time that salespeople spend on each account. This system must be integrated with Dynamics 365 Sales.
When a user submits a timesheet in the internal system, a record must be created in Dynamics 365 Sales. The timesheet has no external-facing APIs.
You need to recommend a solution for integration.
What should you recommend?

Answer options

• A. Extend the time tracking system by creating a synchronous real-time workflow in Dynamics 365 Sales.
• B. Extend the time tracking system by calling the Web API.
• C. Create a Dynamics 365 Sales asynchronous background workflow to call data from the timesheet system.
• D. Create a plug-in to call data from the timesheet system.

Correct answer: B

Explanation

The correct answer is B because calling the Web API allows for direct integration with Dynamics 365 Sales, enabling the creation of records when timesheets are submitted. Options A and C involve workflows that may not effectively handle the lack of APIs in the timesheet system, while D suggests a plug-in, which may be more complex than necessary for this integration task.