Microsoft Dynamics 365 Core Finance and Operations — Question 99

You are a Dynamics 365 Finance system administrator.

A user is reporting an issue with the Sales Order form. The UI for the form is not loading properly, and there are some performance issues. The object was working fine until the most recent update release. The user has personalized this form is using Microsoft Internet Explorer 11, and no other users are reporting issues.

You need to resolve the issue.

What should you do?

Answer options

• A. Reset all the usage data for the user.
• B. Switch to Microsoft Edge instead of Internet Explorer 11.
• C. Reimport and compile the AOT object causing issues.
• D. Export, delete, then reimport the usage data for the sales from object.

Correct answer: A

Explanation

The correct answer is A, as resetting all the usage data for the user can help resolve issues related to personalized settings and cached data that may be causing the form to malfunction. The other options may not effectively address the specific problem of the form not loading properly for that user, especially considering that the issue seems to be related to their personalized settings in Internet Explorer 11.