Microsoft Dynamics 365 Field Service — Question 85

You are working with your customer to define their booking timestamps and booking journals.

Your customer needs your help to understand the capabilities.

Which two explanations are appropriate? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Booking timestamps are used to calculate Booking Journals that calculate total travel time and working time for a specific booking.
• B. Overtime is a type of booking journal. The system determines if the working duration is outside normal working hours.
• C. Timesheets are required to be set up in order to properly capture booking timestamps.
• D. Timestamp Frequencies are only updated Per Booking Status Change.

Correct answer: A, B

Explanation

Option A is correct because booking timestamps indeed help in calculating the total travel and working time associated with a booking. Option B is also accurate as it identifies overtime as a specific type of booking journal that evaluates working hours against regular hours. Options C and D are incorrect; while timesheets may be helpful, they are not mandatory for capturing timestamps, and timestamp frequencies are not limited to changes in booking status.