Microsoft Dynamics 365 Field Service — Question 71

Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory. It will also allow scheduling of resources based on location.

You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians.

Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.

Answer options

• A. Users assigned to one or more territory
• B. Territory Name
• C. Territory Manager
• D. Bookable Resources assigned to one or more territory

Correct answer: B, C

Explanation

The correct answers are B and C because the Territory Name is essential for identifying the territory and the Territory Manager is required to oversee the operations within that territory. Options A and D are not necessary for the initial setup of territories for scheduling work, as the focus is on defining the territory itself and its management.