Microsoft Dynamics 365 Field Service — Question 67

Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.

You need to set this up for your customer.

Which two actions do you need to perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Ensure the resource’s image has been uploaded.
• B. Create a Field Service portal.
• C. Create the Customer Experience homepages in the Administrative settings.
• D. Set Track My Technician and self-scheduling options to Yes in the customer portal settings.

Correct answer: B, D

Explanation

The correct actions are to create a Field Service portal (B) for managing service resources and to enable the Track My Technician and self-scheduling options (D) to enhance customer experience. Options A and C are not necessary for fulfilling the requirements specified in the question.