Microsoft Dynamics 365 Field Service — Question 55

You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.

You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 365. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.

You need to resolve this issue.

What should you do before selecting Save and Publish?

Answer options

• A. 1. Navigate to the app designer. 2. In the site map designer, ensure the work order area is present.
• B. 1. Navigate to the app designer. 2. Under the work order, ensure the custom form is set to be visible.
• C. 1. Navigate to the work order form. 2. Select Enable Security Roles 3. Ensure Enabled for Fallback is selected.
• D. 1. Navigate to the work order form. 2. Select Enable Security Roles and Display to only these selected Security Roles 3. Ensure the Field Service Dispatcher role is applied to the form.

Correct answer: D

Explanation

The correct answer is D because it ensures that the custom work order form is specifically enabled for the Field Service Dispatcher role, allowing that user to access it. Options A and B do not address security role assignments, which are crucial for form visibility. Option C does not grant specific access to the Field Service Dispatcher role, which is necessary for the user to view the form.