Microsoft Dynamics 365 Field Service — Question 54

Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.

You need to set up this requirement in Microsoft Dynamics 365 Field Service.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Create a Field Service price list item where the Flat Fee is set to Yes, the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100
• B. Create a Field Service price list item where the Flat Fee is set to No, the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100
• C. Create a new product with Field Service Product Type = Inventory
• D. Create a price list where the Flat Fee is set to No
• E. Create a new product with Field Service Product Type = Service

Correct answer: B, E

Explanation

The correct actions are B and E. Option B correctly sets the Flat Fee to No, allowing for the minimum charge structure to apply, while option E creates a product type that aligns with service activities. Options A and C do not meet the requirements since they either set the Flat Fee incorrectly or do not pertain to service charges.