Microsoft Dynamics 365 Field Service — Question 43

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.

Answer options

• A. Certification
• B. Approval Status
• C. Skill
• D. Rating Value

Correct answer: A, C

Explanation

The correct answers are Certification and Skill, as these characteristics directly relate to the qualifications and abilities of technicians needed for specific repairs. Approval Status and Rating Value do not pertain to the essential qualifications required for work order assignments and scheduling.