Microsoft Dynamics 365 Field Service — Question 42

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

Answer options

• A. Field Service-Dispatcher
• B. Field Service-App Access and Field Service -Resource
• C. Field Service-Mobile User
• D. Field Service-User

Correct answer: A, B

Explanation

The correct answers are A and B because the Field Service-Dispatcher role allows the technician to perform dispatcher functions when needed, while the Field Service-App Access and Field Service -Resource role is essential for utilizing the mobile application effectively. The other options, Field Service-Mobile User and Field Service-User, do not provide the necessary capabilities for dispatching tasks or accessing the app in a manner suited for the technician's responsibilities.