Microsoft Dynamics 365 Field Service — Question 40

Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

Answer options

• A. Edit the existing system status field values.
• B. Create the necessary sub-status values.
• C. Create the necessary system status values.
• D. Create the necessary service task values.

Correct answer: B

Explanation

The correct action is to create the necessary sub-status values, as these allow for a more detailed tracking of the service management workflow specific to Contoso's needs. Editing existing system statuses would not provide the needed granularity, while creating system status values and service task values would not address the requirement for sub-status tracking.