Microsoft Dynamics 365 Field Service — Question 39

You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?

Answer options

• A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
• B. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
• C. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
• D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Correct answer: A

Explanation

The correct answer is A because configuring Microsoft Flow allows for automated updates to IoT Central when a work order is created. Options B, C, and D do not provide the necessary automation or correct framework to ensure the updates are sent back to IoT Central effectively.