Microsoft Dynamics 365 Field Service — Question 232

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly invoice, and another invoice after the service is performed.

You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

What should you do to avoid double billing your customers that have agreements?

Answer options

• A. Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted.
• B. Update the Invoice Journal lines to ensure the lines are $0.00.
• C. Manually update the Invoice lines prior to sending to the customer.
• D. Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

Correct answer: D

Explanation

Creating a process with price lists and entitlements ensures that invoices for work orders linked to agreements are generated correctly, preventing double billing. The other options either do not address the fundamental issue of agreement-related billing or involve manual adjustments that can lead to errors.