Microsoft Dynamics 365 Field Service — Question 209

You are a Dynamics 365 Field Service functional consultant who is setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.

Which three steps are required to create this new incident type?

Answer options

• A. Add any necessary notes for this incident type.
• B. Add all necessary service tasks and products to the incident type.
• C. Create and save the incident type.
• D. Create/save/publish the all necessary service tasks and products.
• E. Add all necessary services to the incident type.

Correct answer: B, C, D

Explanation

The correct steps include incorporating the necessary service tasks and products into the incident type (B), establishing and saving the incident type (C), and ensuring that all essential service tasks and products are created, saved, and published (D). Options A and E are not required for the creation of the incident type, making them incorrect choices.