Microsoft Dynamics 365 Field Service — Question 200

You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics 365, even though only a single workstream is relevant to their work.

You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.

What should you do?

Answer options

• A. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system administrator security role.
• B. Ensure each model-driven app is saved with the workstream security roles applied, and each user is given the system customizer security role.
• C. Ensure each model-driven app is saved with the workstream security roles applied, each user is only given the security role relevant for their workstream.
• D. Ensure each model-driven app is saved with all security roles applied, and each user is only given the security role relevant for their workstream.

Correct answer: C

Explanation

The correct answer is C because it ensures that each user has access only to the model-driven app that is pertinent to their specific workstream by assigning them the relevant security role. Options A and B incorrectly suggest granting higher-level security roles (system administrator or system customizer), which could expose users to all workstreams. Option D fails by allowing all security roles, which does not limit the users' access as required.