Microsoft Dynamics 365 Field Service — Question 174

A customer just signed a contract for a 20% discount on all parts and labor for the next year based on a preset price list.

You need to ensure this customer receives the appropriate discount on all work order parts and labor.

Which two actions should you perform in Dynamics 365 Field Service? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Create an agreement with the applicable invoice terms.
• B. Create an entitlement with the applicable entitlement terms and field service details.
• C. Create an agreement and service-level agreement with the applicable invoice terms and escalation point.
• D. Create a price list with the appropriate products, services, and pricing discounts.

Correct answer: B, D

Explanation

The correct answer is B and D. Creating an entitlement ensures that the specific terms of the discount are applied to the customer, while establishing a price list with the correct products and discounts ensures the pricing reflects the agreed-upon terms. Options A and C do not directly apply the discount to work orders as required.