Microsoft Dynamics 365 Field Service — Question 163

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.

One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.

Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted, and Account to Adventure Works. You also enter an expiration date of four (4) months from today.

Does this meet the goal?

Answer options

Correct answer: A

Explanation

The solution is correct because creating a Requirement Resource Preference record with the Preference Type set to Restricted effectively prevents the resource from being scheduled for Adventure Works, while still allowing them to be scheduled for other customers. Option B is incorrect as it does not recognize that the defined parameters achieve the stated goal.