Microsoft Dynamics 365 Field Service — Question 145

Your organization wants to use Connected Field Service for Azure IoT Hub to remotely monitor IoT devices and address issues faster to reduce downtime.

As part of the implementation, you install the Connected Field Service solution and configure it to use Azure IoT Hub.

You discover that you are unable to register IoT devices. You need to determine why.

What are two reasons that could be causing this issue? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. The Connected Field Service solution was installed incorrectly.
• B. Prerequisites for the Azure subscription are incomplete.
• C. Dynamics 365 is disconnected from Azure.
• D. Azure is offline.

Correct answer: C, D

Explanation

The correct answers are C and D because if Dynamics 365 is disconnected from Azure, it will prevent the registration of IoT devices, and if Azure is offline, connectivity issues will also hinder device registration. Options A and B are not directly related to the registration failure in this scenario.