Microsoft Dynamics 365 Field Service — Question 144

You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order.

You need to add these customer assets to the work order.

What should you do?

Answer options

• A. Add the customer assets to the primary work order incident.
• B. Add the customer assets directly to the work order.
• C. Add additional incidents with the associated existing asset.
• D. Add the customer assets at the work order product level.

Correct answer: A

Explanation

The correct answer is A, as customer assets are typically added to the primary work order incident to maintain organization and clarity. Option B is incorrect because assets should not be added directly to the work order without an incident. Option C is also not ideal since creating additional incidents can complicate the work order process. Option D is incorrect as the work order product level is not the appropriate place to add customer assets.