Microsoft Dynamics 365 Field Service — Question 127

Your company is currently using a fixed duration for a job type while scheduling work orders. This causes cascading delays, resulting in lower utilization of the resources.

To address this issue, you propose the use of predictive work duration (powered by AI) to help provide more realistic durations.

You need to advise the management team on the factors dispatchers can use to predict the duration of any given booking or requirement.

Which three factors can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. SLA
• B. Time-related changes
• C. Incident Type
• D. Customer Agreement
• E. Customer (service account)

Correct answer: B, C, E

Explanation

The correct answers are B, C, and E because these factors directly influence the time it takes to complete bookings based on historical data and specific incidents. SLA and Customer Agreement are less relevant for predicting duration compared to the dynamic nature of Time-related changes, the specific Incident Type, and the individual Customer service account characteristics.