Microsoft Dynamics 365 Field Service — Question 107

You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.

You need to set the estimated duration to 1 hour.

What two actions can you take? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Update the services records to equal a total of 1 hour.
• B. Update the estimated duration to 1 hour.
• C. Update both the service tasks and services records to ensure each one equals 1 hour.
• D. Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.

Correct answer: B, D

Explanation

The correct action B directly resets the estimated duration to the desired 1 hour. Option D, while it changes service tasks, incorrectly sets the estimated duration to 0, which does not fulfill the requirement. Options A and C do not directly address modifying the estimated duration as required.