Microsoft Dynamics 365 Field Service — Question 106

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

Answer options

• A. Ensure Microsoft Teams is installed on their mobile device.
• B. Ensure the Remote Assist app is installed on their mobile device.
• C. Ensure their mobile app and Remote Assist passwords are the same.
• D. Ensure they are set up as a Bookable Resource.

Correct answer: B

Explanation

The correct answer is B because the Remote Assist app must be installed on the mobile device for the technician to access it from the Dynamics 365 Field Service mobile app. Option A is incorrect as Microsoft Teams is not required for Remote Assist. Option C is irrelevant since the passwords do not affect the app's installation, and option D pertains to user setup, which does not directly relate to accessing the app.