Microsoft Dynamics 365 Customer Service — Question 6

You use Dynamics 365 for Customer Service.
You need to create business process flows.
Which three entities can you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Goal
• B. Case
• C. Letter
• D. Social activity
• E. Rollup queries

Correct answer: B, C, D

Explanation

The correct answers are B (Case), C (Letter), and D (Social activity) because these entities can serve as steps in business process flows. A (Goal) and E (Rollup queries) are not suitable for this purpose as they do not represent entities that can be used in the creation of business process flows.